# Refund Policy

URL: https://pixelor.io/refund-policy
Markdown URL: https://pixelor.io/refund-policy.md
Updated: 2026-02-09

Last updated: February 9, 2026

**Legal Entity:** Pixelor is a product operated by PixelNThings.

## 14-Day Money-Back Guarantee

**14-Day Money-Back Guarantee** — We offer a full refund within 14 days of purchase, no questions asked. If Pixelor doesn't meet your needs, simply contact us for a complete refund.

## 1. Eligibility

Our refund policy applies to:

- **Paid plan purchases** made within the last 14 days
- Requests submitted via email to [support@pixelor.io](mailto:support@pixelor.io)

The Free Plan does not require a refund as there is no payment involved.

## 2. How to Request a Refund

To request a refund:

1. Send an email to [support@pixelor.io](mailto:support@pixelor.io)
2. Include the email address associated with your Pixelor account
3. Include your Paddle transaction or invoice ID (optional, but helps speed up processing)

You do not need to provide a reason for your refund request within the 14-day window.

## 3. Refund Processing

- **Processing Time:** Refunds are typically processed within 3-5 business days
- **Refund Method:** Refunds are issued to your original payment method via Paddle
- **Account Status:** Upon refund, your account will be downgraded to the Free Plan

## 4. After the 14-Day Window

After the 14-day money-back guarantee period, refunds are generally not available. However, we may consider refunds in exceptional circumstances, such as:

- Service unavailability for extended periods due to issues on our end
- Billing errors or duplicate charges
- Other extraordinary situations at our discretion

Please contact us to discuss your situation.

## 5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. We're committed to resolving any issues promptly and fairly. Initiating a chargeback without first contacting us may result in account suspension.

## 6. Contact Us

For refund requests or questions about this policy:

Email: support@pixelor.io
Response Time: We typically respond within 24-48 hours during business days.


## Links

- View page: https://pixelor.io/refund-policy
- Markdown version: https://pixelor.io/refund-policy.md