Privacy Policy

Pixelor ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services at pixelor.io.

We collect information you provide directly to us:

• Account Information: Email address, display name, and authentication data when you create an account
• Payment Information: Billing status, plan, invoices, transaction identifiers, tax information, and related purchase records from our authorized payment processor; we do not store your full payment card details
• Usage Data: Information about how you interact with our services, including items you preview, unlock, favorite, copy, download, remix, import, or export
• Marketplace and License Data: Order email, order identifiers, product/license codes, redemption status, and entitlement records when you claim or redeem access purchased through supported marketplaces or partners
• Device and Security Data: IP address, browser or device details, approximate location, session activity, authentication events, and abuse-prevention signals
• Communications: Any messages or feedback you send to us

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information (receipts, invoices)
• Verify marketplace purchases, license redemptions, plan access, and usage limits
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: With trusted vendors who perform services on our behalf, such as payment processing, account authentication, email delivery, analytics, security, customer support, marketplace fulfillment, and infrastructure operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS), secure authentication, and regular security assessments.

We retain your personal data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or business purposes.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at support@pixelor.io

We use essential cookies and similar technologies for authentication, security, preferences, checkout, and site functionality. We may also use limited analytics to understand product usage and improve the Service. We do not sell personal information or use cookies to build third-party advertising profiles. You can control cookies through your browser settings, but blocking essential cookies may prevent parts of the Service from working.

We work with third-party service providers to operate Pixelor. These providers may process personal data only as needed to deliver their services to us and are expected to protect it under appropriate confidentiality, security, and data-processing obligations.

• Payments and Billing: Processing purchases, subscriptions, taxes, invoices, renewals, cancellations, refunds, and fraud checks
• Account and Security: Supporting authentication, session management, abuse prevention, and account protection
• Email and Notifications: Sending transactional emails, receipts, security notices, support replies, and product updates where permitted
• Analytics and Support: Understanding product usage, resolving issues, and improving the Service
• Marketplace and Fulfillment: Verifying supported marketplace purchases, claim requests, license redemptions, and entitlement delivery

Additional processor information can be provided when legally required or reasonably needed for a privacy request.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

If you have questions about this privacy policy, please contact us: