Refund Policy

Our refund policy applies to:

• Paid Pixelor plan purchases made within the last 14 days, including Pro, Agency, and Founder Access purchases made directly through Pixelor
• Requests submitted via email to support@pixelor.io

The Free Plan does not require a refund as there is no payment involved. Marketplace or partner purchases may need to be refunded through the marketplace or partner checkout where the purchase was made.

To request a refund:

1. Send an email to support@pixelor.io
2. Include the email address associated with your Pixelor account
3. Include your transaction, order, license, or invoice ID if you have it (optional, but helps speed up processing)

You do not need to provide a reason for your refund request within the 14-day window.

• Processing Time: Refunds are typically processed within 3-5 business days
• Refund Method: Refunds are issued to the original payment method through the payment processor or marketplace used for the purchase
• Account Status: Upon refund, the refunded plan, license, or entitlement may be removed and your account may be downgraded to the Free Plan

After the 14-day money-back guarantee period, refunds are generally not available. However, we may consider refunds in exceptional circumstances, such as:

• Service unavailability for extended periods due to issues on our end
• Billing errors or duplicate charges
• Other extraordinary situations at our discretion

Please contact us to discuss your situation.

We encourage you to contact us directly before initiating a chargeback with your payment provider. We're committed to resolving any issues promptly and fairly. Initiating a chargeback without first contacting us may result in account suspension.

For refund requests or questions about this policy: